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How Training Works
Training is conducted using a web meeting program called Join.Me. Audio for the session is conducted via phone. We send an email with the link to your web meeting within the hour before your session and call you directly at your scheduled time. The web meeting program we use is called Join.Me which allows you to see our computer screen as we walk you through the software (we cannot view and have no control over your computer). We will call you at the number you listed when scheduling your appointment. Sessions with multiple participants joining from separate locations will dial into a conference line provided with the web meeting link.
*If you will be joining the session from a tablet, you will need to download the Join.me software from the Google Play/Apple Store prior to your scheduled session time.
Links to Join.Me for the screenshare are generally emailed about an hour before the scheduled start time. The exception is the Group ELD sessions (see below) which go out that morning.
WHEN SCHEDULING TRAINING FOR MULTIPLE PARTICPANTS, PLEASE ENSURE THAT THE CONTACT INFORMATION FOR EACH PARTICIPANT IS LISTED IN THE NOTES.
SPOTS ARE LIMITED. PLEASE ENSURE YOU WILL BE AVAILABLE AT YOUR SCHEDULED TIME. IF YOU WILL NOT BE AVAILABLE, PLEASE LET US KNOW AS SOON AS POSSIBLE.
Training Sessions can be booked using the Schedule Training link at the top of the InTouch GPS tracking platform, in the upper right-hand corner. The training department also emails information regarding the training with a link to our online scheduling calendar.
Trainings are offered every hour, on the hour from 8am until 4pm Eastern Standard Time, Monday through Friday. Trainings are booked on a first come, first serve basis.
You are welcome to have as many participants on the call as you would like, however if the particpants are in separate locations you MUST list this in the notes along with each participant’s email address so we can email them the information for the session and provide a conference line number. Without this information we will not be able to set up your session correctly.
We offer Training sessions on the following topics:
GPS Tracking – Covers the InTouch GPS Tracking Platform (60 minute session) Covers Live Tracking, Reports, Vehicle Maintenance, Driver Behavior and Settings.
GPS with Dash Cameras – Full GPS TRACKING (60 minute session) Reviews how to retrieve dash camera images and footage, as well as the InTouch GPS tracking platform. A SEPARATE GPS TRAINING SESSION WILL NOT BE REQUIRED!
Group ELD (For Admins) Includes DRIVER APP – Choose this OR Private ELD only, they are the same session– (60 minute session) Reviews the ELD Driver app, the Administrative portal and the software set-up of the federally mandated Electronic Logging Device for vehicles subject to Hours of Service (HOS). YOUT WILL BE SENT AND EMAIL THE MORNING OF YOUR SCHEDULED SESSION INCLUDING A WEB MEETING LINK AND CONFERENCE LINE TO DIAL INTO. If you don’t see it in your Inbox, PLEASE CHECK YOUR SPAM/JUNK FOLDER.
Private ELD (For Admins) Includes DRIVER APP – Choose this OR Public ELD only, they are the same session– (60 minute session) Reviews the ELD Driver app, the Administrative portal and the software set-up of the federally mandated Electronic Logging Device for vehicles subject to Hours of Service (HOS).
Driver ELD App (Drivers Only) – (30 minute session) Specifically just for drivers to explain how to use the InTouch ELD Driver app. Make sure to list the Driver’s contact information when scheduling so we can reach them directly.
Fuel Efficiency – (30 minutes) This session will walk you through the required set-up and available fuel efficiency reports if you have either integrated your InTouch account with Wex fuel cards or plan to manually log fuel purchases in the Fuel tab of your InTouch account
InTouch University will email you information regarding training the next business day after you ordered with us. We will email you two additional times if you have not already scheduled or attended a session. There is no expiration to this offer. Unlimited, free training is available to our clients at any time.
Once you have scheduled your training session, our training team will reach out to you the day prior to confirm your appointment and send you a reminder email the morning of. Approximately an hour before your session you will receive an email invitation to a Join Me web meeting. This is the program we use for trainings so you can see our screen as we walk you through your account. At your scheduled training time, click on the link after “Join the Meeting.” You will receive a call from us directly for the audio at the number you listed when scheduling the appointment.
For a list of training videos available on demand (also accessible directly from your InTouch account) click here: Training Videos