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All devices come with a one year warranty, meaning they will be replaced for free if any issues with the device arise within its first year of service. We will send you a new device along with a return label to send the defective device back to us.
If you are on the Free Device Program ($23.95/month), all devices have a lifetime warranty and may always be replaced for free. However, we do not offer free replacements for lost or stolen devices.
Please contact our tech support department at 1.800.881.6343 ext. 2 or submit a Support ticket through your account in the Support tab if you are ever experiencing any issues with a device and they will be happy to assist you.